Upgrades | Downgrades

Membership Changes can be made anytime during the membership contract.

Things to keep in mind…

  • Family Memberships are defined as two Adults living in the same household and their dependent children under the age of 26 still living with them.
  • To receive the Corporate discount a Pay Stub or letter from HR must be scanned in for auditing purposes at time of sign-up.

Come in to the Campus to Change your Membership or e-mail phartwell@altoonacampus.com for further instructions.

Placing Memberships on Hold

Membership Hold Request – Memberships can only be placed on Hold for the following reasons

  • Military Service (Out of state trainings & deployment)
  • Serious Illness or Injury. (Must supply doctors note)

The request must meet the following guidelines

  • Must be for a period greater than 45 days
  • Memberships can only be placed on hold once per contract.
  • Memberships on hold for over 1 year will be terminated with no refunds.

Please e-mail your Hold request to phartwell@altoonacampus.com

Membership Cancellations

Cancellation Policy

Bank Draft or Credit Card Membership Cancellation – Pursuant to the terms and conditions of my membership contract and upon written cancellation notice, one final draft will be debited from the bank account or credit card designated on my current Altoona Campus Membership Application. I understand I will have an active membership until the end of the month in which my final draft occurs.

Pay-In-Full Membership Cancellation Pursuant to the terms and conditions of my membership contract, I understand that membership cancellation requires 30 days written notice.  Memberships paid in full at the time of purchase will be pro-rated and refunds will be issued within 45 days of receipt of this notification of cancellation.  This refund will be calculated based upon the unused days of the membership, beginning 30 days after the receipt of written notification and ending the date of expiration of the original membership contract.

Cancellation Noticfications – These can be made one of 2 ways

*Please allow 3-5 business days after you submit your cancellation to process. You will receive an email confirmation once it has been processed.